JOSEPH GUACCI

Bachelors in Communication

Home: Welcome

ABOUT ME

The Mumbo

When you sit down to think about what someone may want to know about you, it's hard. Many things have shaped who I am, including moving from NY to NC. If anything, it taught me how to adapt and embrace change. I am always looking ahead, trying to plan out the future.

Sometimes, not everything goes according to plan though. When that happens you need to have a back up plan. I am the kind of person who has a plan for the plan... I may even have a plan for the back up plan.

However, there are times when you need to live in the moment. Living in the moment can be one of the most rewarding things of all. Not every second of your life should be planned. There is certainly a charm to controlled chaos.

Anyway, I'm always looking for ways to improve and grow. I look forward to learning new skills, whether it's being taught or I learn on my own.

You can only master something after practicing. And I can tell you, I've mastered washing my car.

Home: Inner_about

Bachelors | December 2018 | University of North Carolina at Charlotte
Major: Communications with a concentration in public relations
Minor: Sociology
Related Coursework: Communications Theory, Public Relations Writing/Strategy, Communications Campaign, Persuasion Theory, Journalism

Associates in Arts | May 2016 | Central Piedmont Community College
Related Coursework: General Education, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Quantitative Literacy, Statistics, Public Speaking, Social Problems, Intro to Communications.

High School Diploma | June 2013 | Piedmont High School

Home: Quote

PROFESSIONAL HISTORY

Harris Teeter Associate Since 2011

CUSTOMER RELATIONS SPECIALIST

June 2017 - Present

As a customer relations specialist, it is my responsibility to ensure the complete satisfaction of our customers across the states we operate in. In this role I use my technical writing skills to draft email responses for customers. I also communicate with customers via phone, de-escalating situations or providing information as needed. I act as a mediator between the public and our company.

COMMUNICATION INTERN

May 2018 - October 2018

As a communication intern, I was to ensure the needs of the department were properly met. This role included keeping track of donation and solicitation requests from existing and potential clients, creating company newsletters, drafting press releases, attending events, speaking with clients, and developing new and innovative programs. While performing duties as a Communication Intern, I was still expected to perform duties as a Customer Relations Specialist at times.

OFFICE ASSISTANT

August 2016 - June 2017

As Office Assistant, it was my responsibility to account for all the money at the store level. This also includes but is not limited to accounting for all Western Unions, Money Orders and Lottery sold. I was held to a higher standard of duties and responsibility than clerks and cashiers. While performing my duties as an Office Assistant I was still expected to perform the duties of a Customer Service Clerk.

CUSTOMER SERVICE CLERK

August 2013 - August 2016

As a Customer Service Clerk, it was my responsibility to ensure complete satisfaction of customers and provide great service as expected by Harris Teeter. I was responsible for problem solving, communicating, and diffusing escalation of customer dissatisfaction. I was also expected to manage the front end which included but was not limited to training new cashiers, managing the cashiers and baggers, ensuring customers were moving in and out of lines quickly, and assisting in other departments.

CASHIER/BAGGER

November 2011 - August 2013

As a Cashier and Bagger, it was my responsibility to check out customers and provide superb and friendly service. I also had cleaning tasks such as vacuuming, collecting trash, detail cleaning registers, stocking, and blocking shelves.

Home: CV